Privacy policy
Agreement to our privacy policy
This Privacy Policy ("Policy") applies to hoppn.com, and Hoppn ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hoppn include hoppn.com. Hoppn's website is an e-commerce and social discovery site. By using the Hoppn website, you consent to the data practices described in this statement.
Collection of your Personal Information
To better serve you with products and services, Hoppn may collect personally identifiable information such as your first and last name, mailing address, email address, and phone number. Additionally, Hoppn may gather anonymous demographic information that is not unique to you, including your age and gender. It's important to note that if you openly share personally identifiable information or sensitive data on Hoppn's public message boards, others may collect and use this information. We do not gather any personal information about you unless you voluntarily submit it.
Moreover, you might be required to provide certain personal details when you choose to use specific products or services offered by Hoppn. This could involve registering for an account, participating in a sweepstakes or contest sponsored by us or our partners, signing up for special offers from selected third parties, sending us an email, or submitting your credit card or other payment details when ordering and purchasing products and services. We intend to use your information to communicate with you about services and products you have requested from us. We also reserve the right to collect additional personal or non-personal information in the future.
Use of your Personal Information
Hoppn collects and uses your personal information in the following ways:
To operate and deliver the services you have requested
To provide you with information, products, or services that you request from us
To provide you with notices about your account
To carry out Hoppn's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
To notify you about changes to our hoppn.com or any products or services we offer or provide through it
In any other way we may describe when you provide the information
For any other purpose with your consent
Hoppn may also use your personally identifiable information to inform you of other products or services available from Hoppn and its affiliates.
Sharing Information with Third Parties
Hoppn does not sell, rent, or lease its customer lists to third parties. Hoppn may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, phone number) is transferred to the third party. Hoppn may also share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hoppn, and they are required to maintain the confidentiality of your information.
Hoppn may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hoppn or the site; (b) protect and defend the rights or property of Hoppn; and/or (c) act under exigent circumstances to protect the personal safety of users of Hoppn, or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you for a business purpose. You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt out of the disclosure of your personal information contact hello@hoppn.com
Tracking User Behavior
We may keep track of the websites and pages our users visit within Hoppn, in order to determine what Hoppn services are the most popular. This data is used to deliver customized content and advertising within Hoppn to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Hoppn may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Hoppn website.
Use of Cookies
Hoppn's website may use "cookies" to help personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For instance, if you personalize Hoppn's pages, or register with Hoppn's site or services, a cookie helps Hoppn to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hoppn website, the information you previously provided can be retrieved, allowing you to easily use the Hoppn features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Hoppn's services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Hoppn is committed to securing your personal information from unauthorized access, use, or disclosure. To achieve this, Hoppn employs various methods, including the use of SSL Protocol. When personal information, such as a credit card number, is transmitted to other websites, it is protected through the use of encryption, specifically the Secure Sockets Layer (SSL) protocol.
Hoppn strives to implement appropriate security measures to safeguard against unauthorized access to or alteration of your personal information. However, it is important to acknowledge that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Consequently, while Hoppn makes every effort to protect your personal information, you must recognize the following:
a) There are inherent security and privacy limitations associated with the Internet that lie beyond Hoppn's control.
b) The security, integrity, and privacy of any and all information and data exchanged between you and Hoppn through this site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, Hoppn will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that Hoppn may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and Hoppn;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Hoppn;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Hoppn does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.
Opt Out and Unsubscribe from Third-Party Communications
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of Hoppn by contacting us at hello@hoppn.com
Email Communications
From time to time, Hoppn may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Hoppn or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Hoppn, you may opt out of such communications by "replying STOP" or "clicking on the unsubscribe button."
External Data Storage Sites
Hoppn uses third-party hosting vendors, such as Amazon Web Services (AWS), to store and process some of the data we collect. These vendors provide secure, scalable, and reliable cloud computing services. By using these services, we can ensure that your data is stored and processed in a secure environment that meets industry standards for data protection.
In addition to AWS, Hoppn may use other third-party providers for various services, such as data analytics, payment processing, or customer support. These providers are carefully selected based on their security measures and reputation.
When your data is stored on third-party servers, it is subject to the security measures and compliance programs implemented by those providers. These measures may include physical security controls, network security, and data encryption to protect your information from unauthorized access, use, or disclosure.
While third-party servers may be located outside of your country of residence, Hoppn remains responsible for ensuring that your data is handled in accordance with this privacy policy and applicable data protection laws. We take appropriate safeguards to ensure that your data is protected when transferred to and stored on these servers, regardless of their location.
By using Hoppn's services, you understand and agree that your data may be stored and processed on servers provided by third-party vendors.
Changes to This Statement
Hoppn reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Hoppn, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Hoppn welcomes your questions or comments regarding this Policy. If you believe that Hoppn has not adhered to this Policy, please contact Hoppn at hello@hoppn.com
